Helpful information

Welcome to Happy Soul Energy in Gravenhurst, Ontario. Here you will find everything you need to know about ordering our Muskoka scenic postcards, sizing your gemstone bracelets, receiving your wellness journal PDFs, and shipping guidelines across Canada.

Frequently asked questions

We want your experience with Happy Soul Energy to be as seamless and uplifting as possible. Browse our most common queries below regarding custom cards, digital downloads, bracelet care, and shipping details.

How does the personalized postcard mailing service work?
You can browse our beautiful Muskoka landscape photography postcards in the store and select your favourites. You can bundle and save if you are ordering cards sent directly to yourself, or we can mail them directly to your recipient. Simply include your custom handwritten message, along with the recipient's name and postal address at checkout, and we will send it on its way within 24 hours of receiving your order.

Can I buy blank postcard bundles to send myself?
Yes, absolutely. You can purchase bundled sets of Muskoka postcards to keep at home and write yourself whenever you want to brighten someone's mailbox.

How do I receive my wellness journals and free Wednesday PDFs?
All purchased wellness journals and complimentary Wellness Wednesday download guides are sent directly to your email address as instant digital PDF files upon checkout or sign-up.

What should I do if my PDF journal does not open?
While technical issues are very rare and files open smoothly on any PDF reader or device, please email us directly at [[email]] if you run into any trouble downloading or opening your document, and we will gladly help you access it right away.

How do I choose the correct gemstone bracelet size?
Measure your wrist snugly with a soft tape measure and compare it against our sizing chart: Small is 16 cm, Medium is 19 cm, and Large is 22 cm.

How should I care for my handmade gemstone bracelets?
To keep your energetic bracelets looking and feeling vibrant for years to come, keep them dry and remove them before swimming, showering, or going to sleep. With gentle everyday care, these bracelets are crafted to last—our founder still wears bracelets created back in 2020!

Where do you ship and how long does delivery take?
We ship orders across Canada via Canada Post from our studio in Bracebridge, Ontario. Standard parcel delivery within Canada generally arrives within one week of shipment.

What is your policy regarding refunds or exchanges?
Because our products feature custom handwritten mailings, digital instant downloads, and handcrafted jewelry pieces, all sales are final and we do not offer refunds or exchanges.

Still have questions for us?

We are always here to help you spread positivity and embrace mindful living. Reach out to us at [[email]] or discover our latest uplifting reflections and journal prompts on Wellness Wednesday.